Summary:

• Cantonese, English, Putonghua

Responsibilities: 

1. System & Infrastructure Support

• Maintain, troubleshoot, and support all IT systems including PMS (e.g. Opera Cloud), POS (e.g. Simphony), TMS, CRM, HRMS.
• Monitor and maintain server, cloud, and virtualization infrastructure including VMware vSphere, cloud platforms (e.g., Microsoft 365, Azure), firewalls, switches, and Wi-Fi.
• Provide first-line support for desktop systems, printers, IP phones, and mobile devices.

2. User & Operational Support

• Handle daily IT support requests from hotel departments (front office, F&B, housekeeping, sales, etc.).
• Set up and manage user accounts, access rights, and permissions via Active Directory.
• Provide IT orientation and training to new staff when required.

3. Security & Compliance

• Enforce cybersecurity policies and ensure endpoint protection (e.g. antivirus, patch updates).
• Ensure data backups are running properly (e.g. Veeam, NAS, cloud) and regularly test recovery processes.
• Work with vendors and MIS to maintain IT compliance with hotel and data protection standards.

4. Project & Cloud Support

• Assist in the deployment and testing of new systems, software, cloud integrations, and hotel technology projects.
• Support UAT (User Acceptance Testing) and go-live activities of IT-related systems.
• Manage and monitor resources hosted in cloud platforms such as Microsoft 365, Azure, or AWS.
• Document IT processes, network diagrams, and system inventories.

5. Guest-Facing Technology

• Support IPTV, guest Wi-Fi, digital signage, and other in-room technology.
• Respond to guest complaints or inquiries related to internet or business center IT usage.

Requirements:

Education & Experience

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Minimum 1–2 years of IT support experience, preferably in a hospitality environment.

Skills

• Proficient in VMware vSphere/ESXi, virtualization technologies, and basic VM management.
• Familiar with Microsoft 365, Azure, or other cloud-based environments.
• Solid understanding of Windows Server, Active Directory, networking (TCP/IP, VLAN, DNS/DHCP).
• Experience with hotel systems (Opera Cloud, Simphony, PABX, IPTV) is an advantage.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work independently and as part of a team.

Others

• May require working in shifts or after-hours support based on operational needs.
• Familiar with data privacy and IT security best practices in hospitality.

Preferred Qualifications

Certifications such as:

• VMware VCP, Microsoft Azure Fundamentals, Microsoft 365 Certified,
• CCNA, or Microsoft MCP/MCSA.
• Experience in supporting Cisco Meraki, Sophos, or Fortinet networks.