Summary:

• Minimum of 5 years' experience
• Education Level: Degree or above
• Cantonese, English, Putonghua

Responsibilities:

• Ensure smooth operations of all departments within the rooms division, including housekeeping, front office, reservations, and guest services.
• Monitor daily activities to maintain high standards of cleanliness, efficiency, and guest satisfaction.
• Implement strategies to optimize occupancy rates and revenue generation.
• Recruit, train, and supervise staff within the rooms division, ensuring adherence to hotel policies and procedures.
• Conduct regular performance evaluations and provide feedback for continuous improvement.
• Foster a positive work environment that encourages teamwork, communication, and professional growth.
• Address guest concerns and ensure prompt resolution to maintain high levels of guest satisfaction.
• Implement guest service initiatives to enhance the overall guest experience.
• Monitor guest feedback and implement necessary improvements based on reviews and surveys.
• Work closely with the sales and marketing team to develop pricing strategies and promotional offers to maximize revenue.
• Analyze room revenue reports and occupancy forecasts to identify trends and opportunities.
• Implement cost-control measures to optimize departmental expenses while maintaining service quality.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness, maintenance, and compliance with brand standards.
• Address any deficiencies promptly and implement corrective actions.
• Monitor and maintain quality assurance scores to meet or exceed brand standards.
• Ensure compliance with health, safety, and sanitation standards in all areas of the hotel.
• Implement and enforce procedures related to COVID-19 protocols and other health emergencies.
• Coordinate with relevant authorities to ensure adherence to local regulations and requirements.
• Prepare and manage the departmental budget, ensuring revenue targets are met and expenses are controlled.
• Monitor financial performance through regular analysis of departmental reports and key performance indicators.
• Identify opportunities for revenue growth and cost savings initiatives.

Qualifications:

• Bachelor's degree in Hospitality Management or related field.
• Previous experience in hotel operations management, with a focus on rooms division.
• Strong leadership and communication skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in hotel management software and Microsoft Office Suite.
• Knowledge of revenue management principles and practices.
• Understanding of health, safety, and sanitation standards in the hospitality industry.
• Ability to work under pressure and handle multiple tasks simultaneously.