Job Description
Summary:
- Minimum of 5 years' experience
- Education Level: Degree or above
- Cantonese, English, Putonghua
Responsibilities:
- Ensure smooth operations of all departments within the rooms division, including housekeeping, front office, reservations, and guest services.
- Monitor daily activities to maintain high standards of cleanliness, efficiency, and guest satisfaction.
- Implement strategies to optimize occupancy rates and revenue generation.
- Recruit, train, and supervise staff within the rooms division, ensuring adherence to hotel policies and procedures.
- Conduct regular performance evaluations and provide feedback for continuous improvement.
- Foster a positive work environment that encourages teamwork, communication, and professional growth.
- Address guest concerns and ensure prompt resolution to maintain high levels of guest satisfaction.
- Implement guest service initiatives to enhance the overall guest experience.
- Monitor guest feedback and implement necessary improvements based on reviews and surveys.
- Work closely with the sales and marketing team to develop pricing strategies and promotional offers to maximize revenue.
- Analyze room revenue reports and occupancy forecasts to identify trends and opportunities.
- Implement cost-control measures to optimize departmental expenses while maintaining service quality.
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness, maintenance, and compliance with brand standards.
- Address any deficiencies promptly and implement corrective actions.
- Monitor and maintain quality assurance scores to meet or exceed brand standards.
- Ensure compliance with health, safety, and sanitation standards in all areas of the hotel.
- Implement and enforce procedures related to COVID-19 protocols and other health emergencies.
- Coordinate with relevant authorities to ensure adherence to local regulations and requirements.
- Prepare and manage the departmental budget, ensuring revenue targets are met and expenses are controlled.
- Monitor financial performance through regular analysis of departmental reports and key performance indicators.
- Identify opportunities for revenue growth and cost savings initiatives.
Qualifications:
- Bachelor's degree in Hospitality Management or related field.
- Previous experience in hotel operations management, with a focus on rooms division.
- Strong leadership and communication skills.
- Excellent organizational and problem-solving abilities.
- Proficiency in hotel management software and Microsoft Office Suite.
- Knowledge of revenue management principles and practices.
- Understanding of health, safety, and sanitation standards in the hospitality industry.
- Ability to work under pressure and handle multiple tasks simultaneously.
Other job listings with this company
Full-Time
HKD
45,000 -
HKD
55,000
/mo
Job Description
Summary:
- Minimum of 5 years' experience
- Education Level: Degree or above
- Cantonese, English, Putonghua
Responsibilities:
- Ensure smooth operations of all departments within the rooms division, including housekeeping, front office, reservations, and guest services.
- Monitor daily activities to maintain high standards of cleanliness, efficiency, and guest satisfaction.
- Implement strategies to optimize occupancy rates and revenue generation.
- Recruit, train, and supervise staff within the rooms division, ensuring adherence to hotel policies and procedures.
- Conduct regular performance evaluations and provide feedback for continuous improvement.
- Foster a positive work environment that encourages teamwork, communication, and professional growth.
- Address guest concerns and ensure prompt resolution to maintain high levels of guest satisfaction.
- Implement guest service initiatives to enhance the overall guest experience.
- Monitor guest feedback and implement necessary improvements based on reviews and surveys.
- Work closely with the sales and marketing team to develop pricing strategies and promotional offers to maximize revenue.
- Analyze room revenue reports and occupancy forecasts to identify trends and opportunities.
- Implement cost-control measures to optimize departmental expenses while maintaining service quality.
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness, maintenance, and compliance with brand standards.
- Address any deficiencies promptly and implement corrective actions.
- Monitor and maintain quality assurance scores to meet or exceed brand standards.
- Ensure compliance with health, safety, and sanitation standards in all areas of the hotel.
- Implement and enforce procedures related to COVID-19 protocols and other health emergencies.
- Coordinate with relevant authorities to ensure adherence to local regulations and requirements.
- Prepare and manage the departmental budget, ensuring revenue targets are met and expenses are controlled.
- Monitor financial performance through regular analysis of departmental reports and key performance indicators.
- Identify opportunities for revenue growth and cost savings initiatives.
Qualifications:
- Bachelor's degree in Hospitality Management or related field.
- Previous experience in hotel operations management, with a focus on rooms division.
- Strong leadership and communication skills.
- Excellent organizational and problem-solving abilities.
- Proficiency in hotel management software and Microsoft Office Suite.
- Knowledge of revenue management principles and practices.
- Understanding of health, safety, and sanitation standards in the hospitality industry.
- Ability to work under pressure and handle multiple tasks simultaneously.
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HotelsHR Group
HotelsHR is an executive search firm specializing in the hospitality industry. Since our establishment in 2001, we have established ourselves as a leading hospitality recruiter in the Asia Pacific region. Throughout the years, we have earned the trust of renowned hotel groups, resorts, restaurants, and private clubs, who have chosen us as their preferred partner.
With a track record of helping numerous candidates fulfill their career aspirations through our client partnerships, we take great pride in our ability to connect clients and candidates based on talent fit, personality traits, and leadership style.
Headquartered in Hong Kong, HotelsHR operates branch offices in Beijing, Singapore, and Kuala Lumpur. We have three dedicated recruitment divisions that offer specialised services in Senior Management, Recruitment Outsourcing (RPO), and Graduate Placement. Our primary commitment is to provide the hospitality industry with exceptional talent and support our clients in achieving their business goals.
Address
Suite 9C, Ho Lee Commercial Building, 38-44 D’Aguilar Street, Lan Kwai Fong, Central, Hong Kong
