Summary:

• Minimum of 1 year's experience.
• Education Level: Certificate, Diploma
• Cantonese, English, Putonghua

Responsibilities:

• Serve as the primary point of contact for guests, providing personalized assistance and ensuring their needs are met promptly and efficiently.
• Handle room reservations, modifications, and cancellations with accuracy and professionalism.
• Address guest concerns and inquiries promptly, striving to resolve issues to the guest's satisfaction while upholding Marriott's service standards.
• Maintain clear and effective communication with guests, colleagues, and other departments to ensure seamless coordination and exceptional service delivery.
• Uphold Marriott's brand standards and policies, ensuring a consistently high level of service quality in all interactions.
• Assist in training and mentoring junior team members, providing guidance and support as needed.
• Perform administrative duties such as handling paperwork, maintaining records, and processing guest requests.
• Promote Marriott's loyalty program and amenities to guests, contributing to revenue generation and guest satisfaction.

Requirements:

• Previous experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
• Strong problem-solving abilities and the ability to remain calm and composed in challenging situations.
• Proficiency in using hotel reservation systems and other relevant software.
• Flexibility to work shifts, including morning, afternoon, evenings, weekends, and holidays.
• Fluency in English and Cantonese, additionally fluency in Chinese will be advantageous.
• A genuine passion for hospitality and a commitment to exceeding guest expectations.