Job Description
Summary:
- Minimum of 1 year's experience
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
We are looking for a Restaurant Receptionist to answering the telephones, taking and, maximizing bookings. Meeting, greeting and seating guests. Delivering excellent customer service skills and handling all guests complaints, requests and enquiries on food, beverage and service.
Responsibilities:
- Responsible for handling income calls and operating club telephone system
- Handle reservation and confirmation for club events
- Greet and farewell members and guest at reception and provide directory service to them
- Interact with Members to obtain feedback and build positive relationships
Requirements:
- At least 1 year relevant working experience, preferably in hospitality industry
- Proven ability to multitask in a fast-paced service environment
- A proactive, flexible work ethic to meet special requests from Members, wherever possible
- A genuinely caring attitude, outstanding attention to detail and impressive observation skills
- First-class communication and interpersonal skills - we want you to foster genuine relationships with our Members and your team
- A strong command of English and Chinese
- Proficiency in MS Office and Chinese word processing
Full-Time
HKD
20,000 -
HKD
25,000
/mo
Job Description
Summary:
- Minimum of 1 year's experience
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
We are looking for a Restaurant Receptionist to answering the telephones, taking and, maximizing bookings. Meeting, greeting and seating guests. Delivering excellent customer service skills and handling all guests complaints, requests and enquiries on food, beverage and service.
Responsibilities:
- Responsible for handling income calls and operating club telephone system
- Handle reservation and confirmation for club events
- Greet and farewell members and guest at reception and provide directory service to them
- Interact with Members to obtain feedback and build positive relationships
Requirements:
- At least 1 year relevant working experience, preferably in hospitality industry
- Proven ability to multitask in a fast-paced service environment
- A proactive, flexible work ethic to meet special requests from Members, wherever possible
- A genuinely caring attitude, outstanding attention to detail and impressive observation skills
- First-class communication and interpersonal skills - we want you to foster genuine relationships with our Members and your team
- A strong command of English and Chinese
- Proficiency in MS Office and Chinese word processing
• Member's Clubs & Entertainment, Dining Club
500 - 999
Employees
Club Bâtard:
Revered as the most anticipated food and beverage launch of 2024 in the region, Club Bâtard is a prestigious members-only wine club nestled in the historic Pedder Building in Central, Hong Kong. Spanning across three connecting floors and hosting four compelling F&B concepts, the club will be home to Hong Kong’s most extensive wine collection.
Club Bâtard is dedicated to nurturing a team of passionate and accomplished service professionals with the necessary mindset and experience to serve our exclusive members.
The management of Club Bâtard is committed to creating an environment that not only sets new standards for service excellence but also prioritizes the well-being of our team members. By embracing progressive HR practices that prioritize work-life balance, our aim is to foster a sustainable and harmonious workplace that empowers our team with the flexibility and support they need to thrive both professionally and personally.
