Job Description
Summary:
- Cantonese, English, Putonghua
Job Brief:
Hotel Front Desk Job Description Template
We are looking for a well-groomed, friendly hotel front desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff.
To be successful as a hotel front desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests.
Responsibilities:
Checking guests in and out.
Receiving and managing reservations made online.
Verifying guests' payment methods during check-in.
Assigning rooms to guests and informing them of any specials offered by the hotel.
Organizing transport services for guests at their request.
Providing guests with information about the hotel.
Keeping abreast of attractions that may be of interest to guests.
Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.
Requirements:
High school qualification or equivalent.
Previous hospitality experience would be advantageous.
Strong written and verbal communication skills.
Well-presented and professional appearance.
Competency with Microsoft Office.
Ability to learn on the job.
Excellent customer service skills.
Must have flexible hours.
Other job listings with this company
Full-Time
Negotiable
Job Description
Summary:
- Cantonese, English, Putonghua
Job Brief:
Hotel Front Desk Job Description Template
We are looking for a well-groomed, friendly hotel front desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff.
To be successful as a hotel front desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests.
Responsibilities:
Checking guests in and out.
Receiving and managing reservations made online.
Verifying guests' payment methods during check-in.
Assigning rooms to guests and informing them of any specials offered by the hotel.
Organizing transport services for guests at their request.
Providing guests with information about the hotel.
Keeping abreast of attractions that may be of interest to guests.
Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.
Requirements:
High school qualification or equivalent.
Previous hospitality experience would be advantageous.
Strong written and verbal communication skills.
Well-presented and professional appearance.
Competency with Microsoft Office.
Ability to learn on the job.
Excellent customer service skills.
Must have flexible hours.
Other job listings with this company
• Hotels, Resort & Apartments, 3 Stars
1000+
Employees
Ramada Hong Kong Harbour View is a 38-storeys high-rise hotel with 432 guest rooms located on Queen’s Road West in Hong Kong Island. Most of the rooms are facing the famous Victoria Harbour adopting a modern chic design with dining facilities and a roof top swimming pool.
Address
239 Queen's Road West, Sai Ying Pun
