About the job Captain - Sports Bar

Department: Catering Services

Reports to: Sports Bar Manager

Role Introduction:

As the Captain - Sports Bar, you will be responsible for overseeing the day-to-day operations of the Sports Bar, ensuring the delivery of exceptional customer service, and managing the casual staff.

Key Responsibilities:

• Warmly greet and welcome all guests to the Sports Bar, providing a friendly and professional first impression.
• Manage the daily operations of the Sports Bar, including opening and closing procedures, staff scheduling, and supervision of casual servers and bartenders.
• Ensure smooth and efficient food and beverage service delivery during events and peak periods, working closely with the bartenders and servers.
• Monitor and maintain inventory levels of food and beverage products, coordinate with suppliers, and manage ordering and receiving.
• Assist in the development and implementation of standard operating procedures (SOPs) for food and beverage service, including food safety and quality control.
• Train and coach casual servers and bartenders on service standards, product knowledge, and customer engagement techniques.
• Enforce compliance with local health and safety regulations, and the company's policies and procedures.
• Maintain high standards of cleanliness and sanitation in the Sports Bar, including service areas, storage, and equipment.
• Collaborate with the Sports Bar Manager on the development and execution of marketing initiatives, promotions, and themed events.
• Monitor customer feedback, address complaints, and implement improvements to enhance the guest experience.
• Assist in the coordination of food and beverage requirements and setup for specific events in the stadium.
• Foster a positive work culture and team spirit among the Sports Bar staff, encouraging open communication and a customer-centric approach.
• Contribute to the achievement of key performance indicators (KPIs) related to the Sports Bar's operations and financial performance.
• Demonstrate a passion for sports and actively follow various sporting events and leagues.

Requirements:

• Minimum 3-5 years of experience in a supervisory or management role within a sports bar, casual dining, or similar high-volume food and beverage service environment.
• Strong knowledge of food and beverage operations, including inventory management, cost control, and staff scheduling.
• Proven experience in leading and training casual servers and bartenders, with a focus on delivering exceptional customer service.
• Familiarity with local health and safety regulations related to food and beverage service.
• Excellent problem-solving and decision-making skills, with the ability to handle challenging situations effectively.
• Proficiency in MS Office applications and point-of-sale (POS) systems.
• Effective communication and interpersonal skills, with the ability to interact with customers, staff, and stakeholders at all levels.
• Flexibility to work evenings, weekends, and holidays as required in the bar and entertainment industry.
• A passion for sports and a keen understanding of various sporting events and leagues.
• Ability to multitask, prioritize, and manage multiple responsibilities in a fast-paced environment.
• Bilingual in English and Cantonese, with the ability to understand and communicate in both languages.