Summary:

• Minimum of 3 years' experience
• Education Level: Certificate, Diploma
• Cantonese, English, Putonghua

The Department

Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.

The Job

YOU WILL

• Greet and serve Members and their guests once the receptionist seats them and build quick rapport with them using positive, upbeat demeanour and inviting body language.
• Assist the Captain to ensure smooth and efficient service in the assigned section of the restaurant
• Presenting menu and drink list and providing detailed information when asked (e.g. about portions, ingredients, the way this is cooked or potential food allergies)
• Communicating order details to kitchen personnel; expedite food orders if required; and collect food orders from the kitchen verifying that they are correct
• Check with customers to ensure that they are satisfied with the food and service and take actions in a polite and professional manner to correct any problems identified.
• Replenish tea/beverages and take additional orders.
• Check tableware for cleanliness and presentation and report any problems
• Ensure that the tableware and consumable items are adequate to support daily operations as part of the side duties.
• Prepare the required mise en place for restaurant to ensure smooth operations.
• Keep the workstation tidy, clean, hygienic and safe at all times.
• Maintain operating stocks at side stations.
• Maintain familiarity with menu items, specials and restaurant information; learn from Captain about menu changes and upcoming reservations and customers with special needs, etc.
• Maintain good teamwork relationship with all reception, serving and kitchen staff to ensure quality service.
• Check accuracy of the bill and present this to Members upon request.
• Perform any other related duties as and when assigned by supervisor.
• Promoting unique products or services such that Members and their guests recognize that our offerings are worth recommending to their peers.

About You

You should have

• Three year’s related restaurant experience gained in hotels/clubs/restaurants
• Good communication skills in both English and Chinese, including general knowledge of Mandarin
• Good knowledge of restaurant etiquette
• Good customer service skills
• Patient and friendly with problem solving skills
• Ability to pay attention to details
• Ability to stand and walk for extended periods

Terms of Employment

The level of appointment will be commensurate with qualifications and experience.