Job Description
Summary:
- Minimum of 2 years' experience
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
Responsibilities:
- Schedule services for individuals and groups using spa reservations software.
- Call guests to confirm scheduled appointments.
- Check in guests for appointments, confirm their names, and provide a general spa orientation upon arrival.
- Thoroughly understand the spa menu to promote and sell spa services.
- Recommend additional treatments or enhancements to enhance the guest experience.
- Process guest payments for spa services.
- Obtain assigned bank, ensure accuracy of contracted monies, and provide change as needed.
- Safeguard the bank securely throughout the day.
- Work closely with spa therapists, supervisors, and managers.
- Update the reservations/cancellations list and resolve scheduling issues promptly.
- Uphold The Ritz-Carlton’s reputation for exceptional service.
- Follow company policies, maintain uniform appearance, and protect proprietary information.
Requirements:
- High school diploma or equivalent.
- Previous experience in customer service, spa, or hospitality preferred.
- Effective communication and interpersonal skills.
- Attention to detail and problem-solving abilities.
- Proficiency in using spa software systems.
- Physical stamina (standing, walking) for extended periods.
Other job listings with this company
Full-Time
HKD
20,000 -
HKD
22,000
/mo
Job Description
Summary:
- Minimum of 2 years' experience
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
Responsibilities:
- Schedule services for individuals and groups using spa reservations software.
- Call guests to confirm scheduled appointments.
- Check in guests for appointments, confirm their names, and provide a general spa orientation upon arrival.
- Thoroughly understand the spa menu to promote and sell spa services.
- Recommend additional treatments or enhancements to enhance the guest experience.
- Process guest payments for spa services.
- Obtain assigned bank, ensure accuracy of contracted monies, and provide change as needed.
- Safeguard the bank securely throughout the day.
- Work closely with spa therapists, supervisors, and managers.
- Update the reservations/cancellations list and resolve scheduling issues promptly.
- Uphold The Ritz-Carlton’s reputation for exceptional service.
- Follow company policies, maintain uniform appearance, and protect proprietary information.
Requirements:
- High school diploma or equivalent.
- Previous experience in customer service, spa, or hospitality preferred.
- Effective communication and interpersonal skills.
- Attention to detail and problem-solving abilities.
- Proficiency in using spa software systems.
- Physical stamina (standing, walking) for extended periods.
Other job listings with this company
• Hotels, Resort & Apartments, 5 Stars
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Welcome to The Ritz-Carlton, Hong Kong
HIGHEST HOTEL IN THE WORLD AT THE RITZ-CARLTON, HONG KONG
Situated in the heart of Kowloon in Tsim Sha Tsui ten minutes to Central business district in Hong Kong Island by taking the Mass Transit Railway. The Ritz-Carlton, Hong Kong is conveniently located atop of Elements Shopping Mall, with upscale luxury fashion brands, Chinese and Western dining options, movie theatre, China coach terminus bus station from Hong Kong to Shenzhen airport in China. The Ritz-Carlton, Hong Kong occupies from 102/F - 118/F of the International Commerce Centre. All of the rooms and suites are with spectacular views of Hong Kong skyline; looking out to the Hong Kong city, harbour or Victoria Harbour view at 490 metres above sea level. The six dining venues at The Ritz-Carlton, Hong Kong offers Michelin-star dining experience in Hong Kong from authentic Chinese at Tin Lung Heen, innovative Italian fine dining at Tosca, lunch and dinner buffet at Cafe 103 buffet breakfast, signature afternoon tea, evening cocktails at The Lounge and Bar DJ parties and tapas at Ozone located on 118 F.
