Job Description
Summary:
- Minimum of 2 years' experience
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
Responsibilities:
- Welcome and assist club-level guests upon arrival.
- Provide personalized services, including check-in/check-out, reservations, and special requests.
- Address any guest concerns promptly and professionally.
- Supervise the daily operations of the club lounge.
- Ensure the lounge is well-maintained, clean, and stocked with amenities.
- Coordinate with housekeeping, F&B, and other departments to meet guest needs.
- Build rapport with club-level guests, anticipating their preferences and exceeding expectations.
- Arrange personalized amenities, such as welcome gifts, fruit platters, and newspapers.
- Assist guests with travel arrangements, sightseeing recommendations, and dining reservations.
- Lead and motivate the club lounge team.
- Conduct training sessions to enhance service skills and product knowledge.
- Foster a positive work environment and encourage teamwork.
- Organize special events, cocktail receptions, and private functions within the club lounge.
- Collaborate with banquet and culinary teams to ensure seamless execution.
- Monitor service standards, cleanliness, and adherence to brand guidelines.
- Uphold Ritz-Carlton service excellence and brand values.
Requirements:
- Bachelor’s degree in hospitality management, tourism, or a related field (preferred).
- Previous experience in guest services, concierge, or club lounge operations.
- Excellent communication and interpersonal skills.
- Attention to detail and problem-solving abilities.
- Multilingual proficiency (English and Cantonese preferred).
- Passion for delivering exceptional guest experiences.
Other job listings with this company
Full-Time
HKD
26,000 -
HKD
28,000
/mo
Job Description
Summary:
- Minimum of 2 years' experience
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
Responsibilities:
- Welcome and assist club-level guests upon arrival.
- Provide personalized services, including check-in/check-out, reservations, and special requests.
- Address any guest concerns promptly and professionally.
- Supervise the daily operations of the club lounge.
- Ensure the lounge is well-maintained, clean, and stocked with amenities.
- Coordinate with housekeeping, F&B, and other departments to meet guest needs.
- Build rapport with club-level guests, anticipating their preferences and exceeding expectations.
- Arrange personalized amenities, such as welcome gifts, fruit platters, and newspapers.
- Assist guests with travel arrangements, sightseeing recommendations, and dining reservations.
- Lead and motivate the club lounge team.
- Conduct training sessions to enhance service skills and product knowledge.
- Foster a positive work environment and encourage teamwork.
- Organize special events, cocktail receptions, and private functions within the club lounge.
- Collaborate with banquet and culinary teams to ensure seamless execution.
- Monitor service standards, cleanliness, and adherence to brand guidelines.
- Uphold Ritz-Carlton service excellence and brand values.
Requirements:
- Bachelor’s degree in hospitality management, tourism, or a related field (preferred).
- Previous experience in guest services, concierge, or club lounge operations.
- Excellent communication and interpersonal skills.
- Attention to detail and problem-solving abilities.
- Multilingual proficiency (English and Cantonese preferred).
- Passion for delivering exceptional guest experiences.
• Hotels, Resort & Apartments, 5 Stars
0
Followers
1000+
Employees
Welcome to The Ritz-Carlton, Hong Kong
HIGHEST HOTEL IN THE WORLD AT THE RITZ-CARLTON, HONG KONG
Situated in the heart of Kowloon in Tsim Sha Tsui ten minutes to Central business district in Hong Kong Island by taking the Mass Transit Railway. The Ritz-Carlton, Hong Kong is conveniently located atop of Elements Shopping Mall, with upscale luxury fashion brands, Chinese and Western dining options, movie theatre, China coach terminus bus station from Hong Kong to Shenzhen airport in China. The Ritz-Carlton, Hong Kong occupies from 102/F - 118/F of the International Commerce Centre. All of the rooms and suites are with spectacular views of Hong Kong skyline; looking out to the Hong Kong city, harbour or Victoria Harbour view at 490 metres above sea level. The six dining venues at The Ritz-Carlton, Hong Kong offers Michelin-star dining experience in Hong Kong from authentic Chinese at Tin Lung Heen, innovative Italian fine dining at Tosca, lunch and dinner buffet at Cafe 103 buffet breakfast, signature afternoon tea, evening cocktails at The Lounge and Bar DJ parties and tapas at Ozone located on 118 F.
