The Department

Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions. 

The Job

You will:

• Greet and serve Members and their guests once the restaurant receptionist seats them and build quick rapport with them using positive, upbeat demeanor and inviting body language.
• Assist the Captain to ensure smooth and efficient service in the assigned section of the restaurant by:
• Presenting menu and drink list and providing detailed information when asked (e.g. about portions, ingredients, the way this is cooked or potential food allergies)
• Informing customers about the day’s specials/recommended dishes
• Offering menu recommendations upon request
• Up-selling additional products when appropriate
• Taking accurate food and beverage orders – designated type of tea may be provided upon request
• Checking identification of customers to ensure they meet alcohol legal age requirement in case of queries
• Communicating order details to kitchen personnel; expedite food orders if required; and collect food orders from the kitchen verifying that they are correct
• Serve food and tea/beverages in a timely manner ensuring hot food is hot and cold food is cold; ask customers if they would like the dishes served individually or placed in the centre of the table for self-service.
• Check with customers to ensure that they are satisfied with the food and service and take actions in a polite and professional manner to correct any problems identified.
• Replenish tea/beverages and take additional orders.
• Check tableware for cleanliness and presentation and report any problems.
• Set tables with tableware, decorations, condiments and napkins; remove used tableware/ consumable items from tables and re-set tables for the next customer.
• Ensure that the tableware and consumable items are adequate to support daily operations as part of the side duties.
• Prepare the required mise en place for restaurant to ensure smooth operations.
• Keep the workstation tidy, clean, hygienic and safe at all times.
• Maintain operating stocks at side stations.
• Maintain familiarity with menu items, specials and restaurant information; learn from Captain about menu changes and specials, upcoming reservations and customers with special needs, etc.
• Maintain good teamwork relationship with all reception, serving and kitchen staff to ensure quality service.
• Check accuracy of the bill and present this to Members upon request.
• Perform any other related duties as and when assigned by supervisor.
• Promoting unique products or services such that Members and their guests recognize that our offerings are worth recommending to their peers.

About You

You should have:

• At least 1-year relevant experience in Food & Beverage, preferably in clubs or luxury hotels
• High team spirit and able to work in a fast-paced environment
• Good interpersonal and communication skills in both English and Chinese

Terms of Employment

The level of appointment will be commensurate with qualifications and experience.