Summary:

• Minimum of 2 years' experience
• Education Level: Certificate, Diploma
• Cantonese, English, Putonghua

The Department

Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.

The Job

You will:
 

• Handle Members’ reservation and registration related to sports courts usage and ancillary services.
• Handle check-in and check-out of Members using the changing room, sauna and steam suite and swimming pool.
• Issue and collect towels and locker keys for Members using the facilities.
• Carry out on-the-spot cleaning to ensure cleanliness and tidiness of the changing rooms, sauna and steam suite; collect and send soiled towels for laundry; receive clean towels, fold and stack them in appropriate storage areas.
• Maintain a reasonable stock of towels and other guest amenities, such as shampoo and liquid soap, for Members’ use by replenishing the supplies regularly.
• Check lockers for any belongings after Members have returned their locker keys.
• Maintain all facilities in the changing rooms in good conditions at all times and report all matters arisen that may reasonably affect the changing rooms’ users and normal operations, such as emergency break-down of sauna, toilet flush system; handle lost items by following the established "Lost and Found" procedures.
• Help out at other Recreation outlets, such as Children's facilities, as and when assigned by senior.
• Help in verbal promotion of various programmes, facilities and services of the Clubhouse, and handle simple sales of sports items available at the reception area.
• Perform any other related duties as and when assigned by supervisor.

About You

You should have:

• A minimum of 1 year’s experience in customer services or relevant fields.
• Able to communicate in Chinese and simple English.
• Trustworthy, dependable, responsible, accountable.
• Proactive, highly motivated, passionate about work.
• Customer centric, sociable and people-oriented.
• Good business acumen
• Communication, interpersonal and influencing skills.

Terms of Employment

The level of appointment will be commensurate with qualifications and experience.