The Department

Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.

The Job

• Patrol all areas of the facility ensuring that all areas are being used in the correct manner and make appropriate adjustments as necessary.
• Monitor pool-related activities closely throughout shift and observe the swimming area for dangerous conditions, unusual or unsafe activities, and swimmers who demonstrate difficulty.
• Take measures to prevent accidents, including cautioning swimmers regarding unsafe areas, warning swimmers who are creating unsafe environment, handling discipline situations appropriately with courtesy and fairness.
• Rescue swimmers in distress swiftly whenever required; administer first-aid to the injured; apply artificial resuscitation; call for emergency assistance when necessary; and complete related reports as required.
• Ensure that a high level of safety, cleanliness and hygiene is maintained throughout the facility at all times.
• Enforce the pool rules in an appropriate, fair and equitable manner and explain the rationale for the rules when needed.
• Check the safety of equipment in areas of responsibility and report any damage or malfunction of equipment or facilities to the supervisor immediately; perform various maintenance duties as directed to maintain a safe and tidy facility.
• Assist the supervisor in the assembly and dismantling of equipment and performing minor repairs when required, and maintaining the activity areas and stores in a clean, tidy and safe manner.
• Consistently offer professional, friendly and engaging service ensuring a high level of Member satisfaction and safety through effective communication, and provide assistance to Members as needed, without compromising the safety of others when using the pool.
• Assist in the opening and closing of the facilities as required and in monitoring the security of the premises at all times.
• Ensure that Members’ complaints and suggestions are delivered to the supervisor promptly, and lost property are handled and recorded in line with the SOP.
• Present professional appearance and attitude at all times, and maintain an appropriate level of fitness in order to competently perform all job related tasks.
• Attend regular lifeguard and safety training and undertake other training required by supervisor to ensure ongoing personal development and compliance with the professional requirements.
• Monitor weather reports closely (if the situation so requires) to ensure safety of swimmer.
• Perform any other related duties as and when assigned by supervisor.

About You

• A minimum of 3 years’ relevant experience
• Holder of First aid and Lifesaving certificates.
• Excellent in swimming
• Skill in the application of lifeguarding surveillance and rescue techniques and first aid treatment
• Knowledge of pool equipment and maintenance
• Knowledge of rules and regulations governing conduct of swimmers at pools
• Knowledge of swimming pool sanitation and chlorination systems
• Physically fit, strong, agile and dexterous
• Good Command of Chinese and simple English
• Customer focused, positive attitude, be conscious of safety and an excellent team player

Terms of Employment

The level of appointment will be commensurate with qualifications and experience.