Summary:

• Minimum of 2 years' experience.
• Education Level: Degree or above
• Cantonese, English, Putonghua

Responsibilities:

• Assist in monitoring/tracking employee relations issues including resolution and follow-up. 
• Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. 
• Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. 
• Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). 
• Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages.
• Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, and motivating and coaching employees. 
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. 
• Maintain confidentiality of proprietary information. 
• Welcome and acknowledge all guests according to company standards. 
• Speak with others using clear and professional language; answer telephones using appropriate etiquette. 
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. 

Requirements:

• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the human resources or related professional area; certified trainer. 
• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.