Job Description
Summary:
- Minimum of 2 years' experience
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
Job Summary
- Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
- Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
- Promote awareness of brand image internally and externally.
- Process requests for redeeming Marriott Rewards points.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Enter Marriott Rewards information into appropriate software when taking guest reservations.
- Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Other job listings with this company
Full-Time,
Negotiable
Job Description
Summary:
- Minimum of 2 years' experience
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
Job Summary
- Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
- Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
- Promote awareness of brand image internally and externally.
- Process requests for redeeming Marriott Rewards points.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Enter Marriott Rewards information into appropriate software when taking guest reservations.
- Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
• Hotels, Resort & Apartments, 4 Stars
500 - 999
Employees
WELCOME TO RENAISSANCE HONG KONG HARBOUR VIEW HOTEL
DISCOVER HONG KONG ISLAND FROM OUR WAN CHAI HOTEL
Step into Renaissance Hong Kong Harbour View Hotel where every moment transforms into an extraordinary experience. With a great location in vibrant Wan Chai our hotel places all of Hong Kong Island at your fingertips for a business trip or family holiday. We are also attached to the Convention and Exhibition Centre. Settle into your modern hotel room or suite with a view of either our lush gardens, our shimmering outdoor pool or famous Victoria Harbour. Enjoy thoughtful perks like complimentary WiFi, comfortable bedding, a flat-screen TV and a marble bathroom. You will be delighted by our fantastic hotel amenities such as exquisite cuisine at the award-winning Dynasty restaurant, a tennis court and a 24 hour fitness center. Select our hotel to host your event in Wan Chai and benefit from stately ballroom venue space, seasoned planning and catering teams and an accessible location. Trust Renaissance Hong Kong Harbour View Hotel to provide you with what you need for a memorable experience.
Address
Hong Kong Convention And Exhibition Centre, 1 Harbour Rd, Wan Chai, Hong Kong
