Job Description
Summary:
- Minimum of 1 year's experience.
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
Responsibilities:
- Handle incoming calls from guests professionally and efficiently.
- Provide information about hotel services, facilities, and policies.
- Assist guests with reservations, inquiries, and requests.
- Resolve guest complaints and issues promptly and courteously.
- Maintain accurate records of interactions and transactions in the system.
Requirements:
- Previous experience in a call center or customer service role preferred.
- Excellent communication skills, both verbal and written.
- Ability to remain calm and composed under pressure.
- Strong problem-solving and decision-making abilities.
- Flexibility to work various shifts, including weekends and holidays.
Other job listings with this company
Full-Time, Half-time
HKD
20,000 -
HKD
21,000
/mo
Job Description
Summary:
- Minimum of 1 year's experience.
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
Responsibilities:
- Handle incoming calls from guests professionally and efficiently.
- Provide information about hotel services, facilities, and policies.
- Assist guests with reservations, inquiries, and requests.
- Resolve guest complaints and issues promptly and courteously.
- Maintain accurate records of interactions and transactions in the system.
Requirements:
- Previous experience in a call center or customer service role preferred.
- Excellent communication skills, both verbal and written.
- Ability to remain calm and composed under pressure.
- Strong problem-solving and decision-making abilities.
- Flexibility to work various shifts, including weekends and holidays.
The start and end times of shifts are negotiable between employers and job seekers. Benefits depend on the total number of hours worked per week.
| Shift | Time | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
| Morning | --:-- to --:-- | |||||||
| Afternoon | --:-- to --:-- | |||||||
| Evening | --:-- to --:-- | |||||||
| Overnight | --:-- to --:-- | |||||||
| Hours per week | 0 | |||||||
Other job listings with this company
• Hotels, Resort & Apartments, 5 Stars
1
Follower
1000+
Employees
WELCOME TO SHERATON HONG KONG HOTEL & TOWERS
Experience Hong Kong from our elegant Tsim Sha Tsui hotel
Discover the many sides of Kowloon from the refined serenity of Sheraton Hong Kong Hotel & Towers. Enviably located in the bustling Tsim Sha Tsui, our hotel near Tsim Sha Tsui MTR station is steps away from premier public transportation options, such as Express Rail Link and the ferry terminal, as well as Harbour City and commercial hubs. Make time for yourself in our health club, spa and sauna, including a stunning rooftop pool with views of Victoria Harbour. When hunger strikes, dine in sophisticated restaurants, serving authentic Chinese, Japanese and International fare. Unwind in Kowloon in our thoughtfully designed rooms and suites, each featuring modern technology, designer furnishings and floor-to-ceiling windows, or reserve one of our club accommodations to enjoy our Sheraton Club. Whether for work or play, we look forward to hosting you at Sheraton Hong Kong Hotel & Towers.
