Job Description
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
Other job listings with this company
Full-Time
Negotiable
Job Description
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
Other job listings with this company
• Hotels, Resort & Apartments, 5 Stars
1000+
Employees
WELCOME TO SHERATON HONG KONG HOTEL & TOWERS
Experience Hong Kong from our elegant Tsim Sha Tsui hotel
Discover the many sides of Kowloon from the refined serenity of Sheraton Hong Kong Hotel & Towers. Enviably located in the bustling Tsim Sha Tsui, our hotel near Tsim Sha Tsui MTR station is steps away from premier public transportation options, such as Express Rail Link and the ferry terminal, as well as Harbour City and commercial hubs. Make time for yourself in our health club, spa and sauna, including a stunning rooftop pool with views of Victoria Harbour. When hunger strikes, dine in sophisticated restaurants, serving authentic Chinese, Japanese and International fare. Unwind in Kowloon in our thoughtfully designed rooms and suites, each featuring modern technology, designer furnishings and floor-to-ceiling windows, or reserve one of our club accommodations to enjoy our Sheraton Club. Whether for work or play, we look forward to hosting you at Sheraton Hong Kong Hotel & Towers.
