Job Description
Summary:
- Minimum of 2 years' experience
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
Responsibilities:
- Run sold room reports and verify room status.
- Determine discrepant rooms and prioritize room cleaning.
- Update the status of departing guest rooms.
- Act as a liaison between Housekeeping, Engineering, Front Office, and Laundry departments.
- Collaborate to ensure seamless guest experiences.
- Assist Housekeeping management in managing daily activities.
- Document and resolve issues related to discrepant rooms with the Front Desk.
- Prepare and distribute room assignments to Housekeeping staff.
- Maintain a list of ‘Do Not Disturb’ rooms.
- Ensure that vacant dirty rooms are cleaned promptly.
- Assign rush rooms and handle rooms previously on the ‘Do Not Disturb’ list.
- Follow all company policies and safety procedures.
- Report maintenance problems, safety hazards, accidents, or injuries.
- Uphold uniform and professional appearance.
- Welcome and acknowledge guests according to company standards.
- Anticipate and address guests’ service needs with genuine appreciation.
Requirements:
- Preferred: Bachelor’s degree in hospitality management, tourism, or related field.
- At least 2 years of experience in a customer service or housekeeping role.
- Effective communication and interpersonal skills.
- Attention to detail and problem-solving abilities.
- Proficiency in using computers for work-related information.
- Ability to stand, sit, or walk for extended periods.
Other job listings with this company
Full-Time
HKD
20,000 -
HKD
22,000
/mo
Job Description
Summary:
- Minimum of 2 years' experience
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
Responsibilities:
- Run sold room reports and verify room status.
- Determine discrepant rooms and prioritize room cleaning.
- Update the status of departing guest rooms.
- Act as a liaison between Housekeeping, Engineering, Front Office, and Laundry departments.
- Collaborate to ensure seamless guest experiences.
- Assist Housekeeping management in managing daily activities.
- Document and resolve issues related to discrepant rooms with the Front Desk.
- Prepare and distribute room assignments to Housekeeping staff.
- Maintain a list of ‘Do Not Disturb’ rooms.
- Ensure that vacant dirty rooms are cleaned promptly.
- Assign rush rooms and handle rooms previously on the ‘Do Not Disturb’ list.
- Follow all company policies and safety procedures.
- Report maintenance problems, safety hazards, accidents, or injuries.
- Uphold uniform and professional appearance.
- Welcome and acknowledge guests according to company standards.
- Anticipate and address guests’ service needs with genuine appreciation.
Requirements:
- Preferred: Bachelor’s degree in hospitality management, tourism, or related field.
- At least 2 years of experience in a customer service or housekeeping role.
- Effective communication and interpersonal skills.
- Attention to detail and problem-solving abilities.
- Proficiency in using computers for work-related information.
- Ability to stand, sit, or walk for extended periods.
• Hotels, Resort & Apartments, 5 Stars
0
Followers
1000+
Employees
Welcome to The Ritz-Carlton, Hong Kong
HIGHEST HOTEL IN THE WORLD AT THE RITZ-CARLTON, HONG KONG
Situated in the heart of Kowloon in Tsim Sha Tsui ten minutes to Central business district in Hong Kong Island by taking the Mass Transit Railway. The Ritz-Carlton, Hong Kong is conveniently located atop of Elements Shopping Mall, with upscale luxury fashion brands, Chinese and Western dining options, movie theatre, China coach terminus bus station from Hong Kong to Shenzhen airport in China. The Ritz-Carlton, Hong Kong occupies from 102/F - 118/F of the International Commerce Centre. All of the rooms and suites are with spectacular views of Hong Kong skyline; looking out to the Hong Kong city, harbour or Victoria Harbour view at 490 metres above sea level. The six dining venues at The Ritz-Carlton, Hong Kong offers Michelin-star dining experience in Hong Kong from authentic Chinese at Tin Lung Heen, innovative Italian fine dining at Tosca, lunch and dinner buffet at Cafe 103 buffet breakfast, signature afternoon tea, evening cocktails at The Lounge and Bar DJ parties and tapas at Ozone located on 118 F.
