Job Description
Business Unit: Head Office
Location: Hong Kong
Working alongside a professional team in the corporate office's Global Customer Service Center based in Hong Kong, we are seeking for a Customer Service Agent to join our global reservation team.
- Work for a highly prestigious and renowned hospitality group
- Be a part of a professional team
- Be offered with exceptional market leading benefits such as comprehensive family medical insurance (including dependents), pension benefits and 17 days of public holiday
Key Accountabilities
- Demonstrate and maintain up to date knowledge of all Peninsula Hotels’ facilities, rates & promotion
- Process reservation bookings via incoming calls, emails and wholesalers in accordance to the policy & procedure
- Collaborate with internal departments to ensure important requests from guests are well communicated (e.g. handling transportation bookings, restaurants and spa bookings)
- Maintain accurate guest profile and apply relevant booking history for future reservation
- Participate in Suite up-selling programme
General Requirements
- Minimum 1 year of Reservation, Front Office or Call Centre experience
- Good operating knowledge of Opera or Shiji (PMS)
- Clear communication skills and telephone etiquette
- Fluent in English and good command of Cantonese and Mandarin would be advantageous
We are delighted to receive your CV for further consideration. We may consider fresh graduates who have relevant internship experience in front office or reservation function.
Full-Time
Negotiable
Job Description
Business Unit: Head Office
Location: Hong Kong
Working alongside a professional team in the corporate office's Global Customer Service Center based in Hong Kong, we are seeking for a Customer Service Agent to join our global reservation team.
- Work for a highly prestigious and renowned hospitality group
- Be a part of a professional team
- Be offered with exceptional market leading benefits such as comprehensive family medical insurance (including dependents), pension benefits and 17 days of public holiday
Key Accountabilities
- Demonstrate and maintain up to date knowledge of all Peninsula Hotels’ facilities, rates & promotion
- Process reservation bookings via incoming calls, emails and wholesalers in accordance to the policy & procedure
- Collaborate with internal departments to ensure important requests from guests are well communicated (e.g. handling transportation bookings, restaurants and spa bookings)
- Maintain accurate guest profile and apply relevant booking history for future reservation
- Participate in Suite up-selling programme
General Requirements
- Minimum 1 year of Reservation, Front Office or Call Centre experience
- Good operating knowledge of Opera or Shiji (PMS)
- Clear communication skills and telephone etiquette
- Fluent in English and good command of Cantonese and Mandarin would be advantageous
We are delighted to receive your CV for further consideration. We may consider fresh graduates who have relevant internship experience in front office or reservation function.
• Hotels, Resort & Apartments, 5 Stars
1000+
Employees
A Portfolio of
AWARD WINNING BUSINESSES
The Hongkong and Shanghai Hotels, Limited (HSH) is a luxury hospitality and real estate group incorporated in 1866 and listed on the Hong Kong Stock Exchange (00045). It owns and operates some of the world’s finest hotel properties under The Peninsula brand. The company has twelve operational Peninsula hotels in exceptional city centre locations in Asia, US and Europe. The company's assets comprises a small number of ultra-luxury hotels, strategic real estate assets and tourism assets, including The Peak Tram – one of Hong Kong’s most popular tourist attractions. HSH businesses are grouped under three divisions: hotels, commercial properties and clubs and services.
Address
8/F, St. George's Building, 2 Ice House Street, Central, Hong Kong
