Job Description
Summary:
- Minimum of 6 years' experience
- Education Level: Degree or above
- Cantonese, English, Putonghua
To ensure customer experience is delivered following Peninsula Service Principles, achieving revenue target and its related key results and driving operational excellence to enhance efficiency. Maximize the team’s performance and execute people-related initiatives as a manager, such as recruitment, performance review, handling performance issues etc.
- Exceptional market leading benefits such as comprehensive family medical insurance (including dependents), 17 paid statutory holidays, 20 vacation days and 3 days paid carers leave.
Key Accountabilities:
1. Ensure Customer Experience
- Ensure the customer experience is up to the company standard and Peninsula Service Principles
- Propose and execute tactics and initiatives to enhance customer experience
- Resolve customer service cases and customer complaint while maintaining excellent customer satisfaction
- Be role model in delivering great customer service at all time
2. Maximize Revenue
- Execute strategies to achieve business objectives on revenue, cost saving, spoilage, and other Retail KPI targets and customer service standards
- Identify and develop process and to enhance team’s selling technique and sales acumen
3. Drive Operational Excellence
- Ensure inventory efficiency & accuracy and shelf-life optimization; manage inventory related activities such as replenishment, cycle count, stock take
- Optimize manpower efficiency by rostering, assigning daily duties and zoning
- Ensure the boutique are fully complied with the Company’s Hygiene and Health & Safety related policies
Requirements:
- Minimum 6 years of retail sales experience in which at least 2 years at management level; preferably in luxury retail industry
- Fluent in English and local language, Mandarin a plus
- Reliable with strong sense of responsibility and problem-solving ability
- Good Leadership skills and encourage teamwork
We are delighted to receive your application for further consideration. Click “Apply Now” with your latest CV and salary information
Personal data collected will be used for recruitment purposes only and may be retained for up to 2 years as per our Job Candidacy Privacy Notice listed on our company website
Other job listings with this company
Full-Time
HKD
30,000 -
HKD
35,000
/mo
Job Description
Summary:
- Minimum of 6 years' experience
- Education Level: Degree or above
- Cantonese, English, Putonghua
To ensure customer experience is delivered following Peninsula Service Principles, achieving revenue target and its related key results and driving operational excellence to enhance efficiency. Maximize the team’s performance and execute people-related initiatives as a manager, such as recruitment, performance review, handling performance issues etc.
- Exceptional market leading benefits such as comprehensive family medical insurance (including dependents), 17 paid statutory holidays, 20 vacation days and 3 days paid carers leave.
Key Accountabilities:
1. Ensure Customer Experience
- Ensure the customer experience is up to the company standard and Peninsula Service Principles
- Propose and execute tactics and initiatives to enhance customer experience
- Resolve customer service cases and customer complaint while maintaining excellent customer satisfaction
- Be role model in delivering great customer service at all time
2. Maximize Revenue
- Execute strategies to achieve business objectives on revenue, cost saving, spoilage, and other Retail KPI targets and customer service standards
- Identify and develop process and to enhance team’s selling technique and sales acumen
3. Drive Operational Excellence
- Ensure inventory efficiency & accuracy and shelf-life optimization; manage inventory related activities such as replenishment, cycle count, stock take
- Optimize manpower efficiency by rostering, assigning daily duties and zoning
- Ensure the boutique are fully complied with the Company’s Hygiene and Health & Safety related policies
Requirements:
- Minimum 6 years of retail sales experience in which at least 2 years at management level; preferably in luxury retail industry
- Fluent in English and local language, Mandarin a plus
- Reliable with strong sense of responsibility and problem-solving ability
- Good Leadership skills and encourage teamwork
We are delighted to receive your application for further consideration. Click “Apply Now” with your latest CV and salary information
Personal data collected will be used for recruitment purposes only and may be retained for up to 2 years as per our Job Candidacy Privacy Notice listed on our company website
Other job listings with this company
• Others Sectors, Retail
1000+
Employees
Originating from The Peninsula Boutique at The Peninsula Hong Kong, Peninsula Merchandising Limited is a wholly owned company by The Hongkong and Shanghai Hotels, Limited. It specializes in developing and retailing a diverse range of products that embody the rich heritage of The Peninsula. These products encompass the popular mooncake, traditional cakes, pastries, sauces, gift items, and award-winning cookbooks.
Peninsula Merchandising Limited's operations have rapidly expanded in recent years. The Peninsula Boutique at the Hong Kong International Airport was the first external outlet opened beyond the vicinity of a Peninsula hotel, followed by additional locations in major department stores in mainland China, Japan and Taiwan.
Address
4/F, The Peninsula Office Tower, 18 Middle Road Tsim Sha Tsui, Kowloon, Hong Kong
