Job Description
Summary:
- Minimum of 2 years' experience
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
Responsibilities:
Answer telephone calls professionally and offers / handles any assistance required on all telephone related services, such as morning call service.
Ensure all related equipment is functioning in order. Such as the PABX system, the computer printouts on all long-distance calls, the “FCS" interfaces system, the voicemail system, the “wake-up call" system as well as the “music-on-hold" system.
Ensure all overseas messages are delivered to the hotel guests promptly.
Ensure restaurant bookings insert in TMS according to confirmation.
Ensure Private Dining order placing well and coordinate with Culinary team for special order.
Ensure all respective colleagues are informed at once in case of emergency, such as fire, bomb threat and typhoon.
Perform any other duties assigned
Requirements:
Secondary School education with vocational training on hotel industry is preferred.
Minimum 1 year of Telephone Services experience (Prefer but not required).
Pleasant personality, fluent in English, Mandarin & Cantonese with the knowledge on personal computer. Good voice quality; good communication.
Other job listings with this company
Full-Time,
Negotiable
Job Description
Summary:
- Minimum of 2 years' experience
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
Responsibilities:
Answer telephone calls professionally and offers / handles any assistance required on all telephone related services, such as morning call service.
Ensure all related equipment is functioning in order. Such as the PABX system, the computer printouts on all long-distance calls, the “FCS" interfaces system, the voicemail system, the “wake-up call" system as well as the “music-on-hold" system.
Ensure all overseas messages are delivered to the hotel guests promptly.
Ensure restaurant bookings insert in TMS according to confirmation.
Ensure Private Dining order placing well and coordinate with Culinary team for special order.
Ensure all respective colleagues are informed at once in case of emergency, such as fire, bomb threat and typhoon.
Perform any other duties assigned
Requirements:
Secondary School education with vocational training on hotel industry is preferred.
Minimum 1 year of Telephone Services experience (Prefer but not required).
Pleasant personality, fluent in English, Mandarin & Cantonese with the knowledge on personal computer. Good voice quality; good communication.
Other job listings with this company
• Hotels, Resort & Apartments, 5 Stars
1000+
Employees
Marco Polo Hongkong Hotel
Overlooking the spectacular Victoria Harbour, Marco Polo Hongkong Hotel is located along Canton Road in Tsim Sha Tsui, at the heart of the city’s busiest commercial, shopping and business hub. The Star Ferry and Ocean Terminal are at our doorstep, while shopping is right next door with the hotel forming part of Harbour City – the largest shopping complex in town. Learn more about our awards and recognition. *Opening Hours of Swimming Pool: 8am to 7pm (Daily) No. 3 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong SAR, China
Prince Hotel, Hong Kong
Embodying the energy of Hong Kong with bright and functional spaces are the newly renovated Prince Hotel's 394 guest rooms and suites, the Continental Club and dining venue. It is integrated with Harbour City – one of the city's largest luxury retail and dining complexes – and walking distance to attractions and a transportation network. Learn more about our awards and recognition. *Opening Hours of Swimming Pool: 8am to 7pm (Daily) 23 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong SAR, China
Gateway Hotel, Hong Kong
Gateway Hotel features a modern design throughout its 400 guestrooms and suites. Housed in Harbour City – the largest shopping complex in town – Gateway Hotel combines superb leisure accommodation with thrilling shopping and cultural experiences. Learn more about our awards and recognition. *Opening Hours of Swimming Pool: 8am to 7pm (Daily) No. 13 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong SAR, China
Address
No. 3 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong SAR,
