Summary:

• Education Level: Certificate, Diploma
• Cantonese, English, Putonghua

POSITION SUMMARY 

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. 
• Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. 
• Answer, record, and process all guest calls, messages, requests, questions, or concerns. 
• Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. 
• Supply guests with directions and information regarding property and local areas of interest. 
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. 
• Complete designated cashier and closing reports in the computer system.
• Cash guests' personal checks and traveler's checks. 
• Count bank at the beginning and end of shift. 
• Balance and drop receipts according to accounting specifications.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. 
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. 
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. 
• Speak with others using clear and professional language; answer telephones using appropriate etiquette. 
• Develop and maintain positive working relationships with others. 
• Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. 
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. 
• Perform other reasonable job duties as requested by Supervisors.