Job Description
Summary:
- Minimum of 1 year's experience
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
Job Summary
- Assist staff with expediting problem payments, such as issues processing credit cards.
- Follow up with guests regarding satisfaction related to guest service issues.
- Process guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all forms of payment, including room charges, cash, checks, debit cards, and credit cards.
- Anticipate sold-out situations and arrange satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
- Process guest check-outs, including resolving late charges and disputed transactions.
- Answer, record, and process all guest calls, messages, requests, questions, and concerns in a timely manner.
- Coordinate with Housekeeping to track room readiness for guest check-in.
- Run daily reports, including arrivals and departures, identify special requests, and verify report accuracy.
- Cash guests’ personal checks and traveler’s checks in accordance with policy.
- Review shift logs and daily memo books, and document pertinent information in logbooks.
- Count cash bank at the beginning and end of each shift.
- Balance and drop receipts according to Accounting specifications.
Other job listings with this company
Full-Time,
Negotiable
Job Description
Summary:
- Minimum of 1 year's experience
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
Job Summary
- Assist staff with expediting problem payments, such as issues processing credit cards.
- Follow up with guests regarding satisfaction related to guest service issues.
- Process guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all forms of payment, including room charges, cash, checks, debit cards, and credit cards.
- Anticipate sold-out situations and arrange satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
- Process guest check-outs, including resolving late charges and disputed transactions.
- Answer, record, and process all guest calls, messages, requests, questions, and concerns in a timely manner.
- Coordinate with Housekeeping to track room readiness for guest check-in.
- Run daily reports, including arrivals and departures, identify special requests, and verify report accuracy.
- Cash guests’ personal checks and traveler’s checks in accordance with policy.
- Review shift logs and daily memo books, and document pertinent information in logbooks.
- Count cash bank at the beginning and end of each shift.
- Balance and drop receipts according to Accounting specifications.
• Hotels, Resort & Apartments, 4 Stars
500 - 999
Employees
WELCOME TO COURTYARD HONG KONG SHA TIN
Enjoy a relaxed stay with our Hong Kong hotel deals
Embrace thoughtfully designed decor combined with modern style at Courtyard by Marriott Hong Kong Sha Tin. Situated on the Shing Mun River, our waterfront business hotel in Hong Kong is a contemporary oasis with easy access to the MTR Shek Mun Station, the Chinese University of Hong Kong and the Sha Tin Racecourse. After you arrive, settle into sophisticated hotel rooms or suites with plush bedding, rainfall showerheads and ergonomic workstations. When fully rested, explore our hotel's wealth of amenities, including delicious dining options and a fantastic rooftop bar. Work out in our modern fitness center or take a dip in our outdoor pool. If traveling for business, reach for a higher level of success in our hotel's event facilities with pillar-less modern ballrooms, superb business services and hi-tech audiovisual equipment. Whatever the reason for your visit, we look forward to welcoming you at Courtyard Hong Kong Sha Tin.
Address
1号 On Ping St, Sha Tin, Hong Kong
