Job Description
Summary:
- Minimum of 1 year's experience
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
We are looking for a motivated member service representative to be the first point of contact for all membership-related questions, requests, and concerns. The member service representative's responsibilities include answering and directing phone calls, assisting with membership related issues, resolving complaints, and processing transactions.
To be successful as a member service representative you should have strong customer service skills and enjoy working with people. A top-notch member service representative should be able to deliver exceptional member service experiences and resolve inquiries and complaints in a friendly and efficient manner.
Responsibilities:
- Answering phone calls and written questions, concerns, and complaints regarding membership.
- Providing information on membership fees, policies, processes, benefits, products, and services.
- Actively listening to members and identifying their needs.
- Recommending and cross-selling products and services to members and potential members.
- Investigating and resolving or escalating membership and payment issues.
- Assessing member eligibility and processing payments, applications, and requests.
- Documenting all inquiries and maintaining accurate membership records.
Requirements:
- High school diploma/GED.
- Customer service experience required.
- Sales experience beneficial.
- Excellent communication skills, both written and verbal.
- Good listening and interpersonal skills.
- Strong attention to detail.
- Computer programs literate.
Other job listings with this company
Full-Time
HKD
20,000 -
HKD
26,000
/mo
Job Description
Summary:
- Minimum of 1 year's experience
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
We are looking for a motivated member service representative to be the first point of contact for all membership-related questions, requests, and concerns. The member service representative's responsibilities include answering and directing phone calls, assisting with membership related issues, resolving complaints, and processing transactions.
To be successful as a member service representative you should have strong customer service skills and enjoy working with people. A top-notch member service representative should be able to deliver exceptional member service experiences and resolve inquiries and complaints in a friendly and efficient manner.
Responsibilities:
- Answering phone calls and written questions, concerns, and complaints regarding membership.
- Providing information on membership fees, policies, processes, benefits, products, and services.
- Actively listening to members and identifying their needs.
- Recommending and cross-selling products and services to members and potential members.
- Investigating and resolving or escalating membership and payment issues.
- Assessing member eligibility and processing payments, applications, and requests.
- Documenting all inquiries and maintaining accurate membership records.
Requirements:
- High school diploma/GED.
- Customer service experience required.
- Sales experience beneficial.
- Excellent communication skills, both written and verbal.
- Good listening and interpersonal skills.
- Strong attention to detail.
- Computer programs literate.
Other job listings with this company
• Member's Clubs & Entertainment, Dining Club
0
Followers
500 - 999
Employees
Club Bâtard:
Revered as the most anticipated food and beverage launch of 2024 in the region, Club Bâtard is a prestigious members-only wine club nestled in the historic Pedder Building in Central, Hong Kong. Spanning across three connecting floors and hosting four compelling F&B concepts, the club will be home to Hong Kong’s most extensive wine collection.
Club Bâtard is dedicated to nurturing a team of passionate and accomplished service professionals with the necessary mindset and experience to serve our exclusive members.
The management of Club Bâtard is committed to creating an environment that not only sets new standards for service excellence but also prioritizes the well-being of our team members. By embracing progressive HR practices that prioritize work-life balance, our aim is to foster a sustainable and harmonious workplace that empowers our team with the flexibility and support they need to thrive both professionally and personally.
