Job Description
Summary:
- Minimum of 1 year's experience.
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
Responsibilities:
- Warmly greet guests upon arrival.
- Assist guests with their luggage, ensuring a seamless check-in process.
- Provide information about the hotel's amenities and services.
- Arrange transportation, such as taxis or shuttles.
- Oversee the bell staff team.
- Ensure efficient luggage handling for arriving and departing guests.
- Maintain a clean and organized luggage storage area.
- Act as a liaison between guests and other hotel departments.
- Handle guest complaints and resolve issues professionally.
- Assist with check-in and check-out processes as needed.
- Coordinate with other departments (housekeeping, maintenance) to ensure guest satisfaction.
- Train new bell staff members on hotel procedures and protocols.
Requirements:
- High school diploma or equivalent.
- Experience in customer service.
- Excellent communication skills. Fluency in Cantonese, Chinese and English will be advantageous.
- Ability to work well under pressure and lead a team.
- Neat, clean, and professional appearance.
Other job listings with this company
Full-Time, Half-time
HKD
15,000 -
HKD
20,000
/mo
Job Description
Summary:
- Minimum of 1 year's experience.
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
Responsibilities:
- Warmly greet guests upon arrival.
- Assist guests with their luggage, ensuring a seamless check-in process.
- Provide information about the hotel's amenities and services.
- Arrange transportation, such as taxis or shuttles.
- Oversee the bell staff team.
- Ensure efficient luggage handling for arriving and departing guests.
- Maintain a clean and organized luggage storage area.
- Act as a liaison between guests and other hotel departments.
- Handle guest complaints and resolve issues professionally.
- Assist with check-in and check-out processes as needed.
- Coordinate with other departments (housekeeping, maintenance) to ensure guest satisfaction.
- Train new bell staff members on hotel procedures and protocols.
Requirements:
- High school diploma or equivalent.
- Experience in customer service.
- Excellent communication skills. Fluency in Cantonese, Chinese and English will be advantageous.
- Ability to work well under pressure and lead a team.
- Neat, clean, and professional appearance.
The start and end times of shifts are negotiable between employers and job seekers. Benefits depend on the total number of hours worked per week.
| Shift | Time | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
| Morning | --:-- to --:-- | |||||||
| Afternoon | --:-- to --:-- | |||||||
| Evening | --:-- to --:-- | |||||||
| Overnight | --:-- to --:-- | |||||||
| Hours per week | 0 | |||||||
Other job listings with this company
• Hotels, Resort & Apartments, 4 Stars
0
Followers
1000+
Employees
WELCOME TO FOUR POINTS BY SHERATON HONG KONG, TUNG CHUNG
Kick back and relax on Hong Kong’s Lantau Island
Find serenity at Four Points by Sheraton Hong Kong Tung Chung on Lantau Island, China. Ideal for business and leisure travelers, our hotel offers the local Best Brews craft beer program. Enjoy Tung Chung Kitchen's flavors or quick bites at the Harbor Lounge. Explore Lantau Island's trails, Citygate Outlets, Hong Kong Disneyland and the Ngong Ping 360 Cable Car, all just minutes away. Easy access to AsiaWorld-Expo, Hong Kong International Airport, Hong Kong-Zhuhai-Macao Bridge and Shenzhen Bay simplifies travel even more for business and leisure guests. Rest comfortably in our hotel rooms or suites after a day of adventure. Host memorable events with the help of our meeting planners. Discover travel reinvented at Four Points by Sheraton Hong Kong Tung Chung. Your unforgettable stay and extraordinary journey is made even more unforgettable and extraordinary when you take advantage of our exclusive hotel deals and vacation packages.
