Job Description
Summary:
- Minimum of 1 year's experience.
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
Responsibilities:
- Warmly greet guests upon arrival.
- Assist guests with their luggage, ensuring a seamless check-in process.
- Provide information about the hotel's amenities and services.
- Arrange transportation, such as taxis or shuttles.
- Oversee the bell staff team.
- Ensure efficient luggage handling for arriving and departing guests.
- Maintain a clean and organized luggage storage area.
- Act as a liaison between guests and other hotel departments.
- Handle guest complaints and resolve issues professionally.
- Assist with check-in and check-out processes as needed.
- Coordinate with other departments (housekeeping, maintenance) to ensure guest satisfaction.
- Train new bell staff members on hotel procedures and protocols.
Requirements:
- High school diploma or equivalent.
- Experience in customer service.
- Excellent communication skills. Fluency in Cantonese, Chinese and English will be advantageous.
- Ability to work well under pressure and lead a team.
- Neat, clean, and professional appearance.
Other job listings with this company
Sheraton & Four Points by Sheraton HK Tung Chung
Bell Captain 行李員領班
Full-Time, Half-time
HKD
15,000 -
HKD
20,000
/mo
Job Description
Summary:
- Minimum of 1 year's experience.
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
Responsibilities:
- Warmly greet guests upon arrival.
- Assist guests with their luggage, ensuring a seamless check-in process.
- Provide information about the hotel's amenities and services.
- Arrange transportation, such as taxis or shuttles.
- Oversee the bell staff team.
- Ensure efficient luggage handling for arriving and departing guests.
- Maintain a clean and organized luggage storage area.
- Act as a liaison between guests and other hotel departments.
- Handle guest complaints and resolve issues professionally.
- Assist with check-in and check-out processes as needed.
- Coordinate with other departments (housekeeping, maintenance) to ensure guest satisfaction.
- Train new bell staff members on hotel procedures and protocols.
Requirements:
- High school diploma or equivalent.
- Experience in customer service.
- Excellent communication skills. Fluency in Cantonese, Chinese and English will be advantageous.
- Ability to work well under pressure and lead a team.
- Neat, clean, and professional appearance.
Shift Preferences
The start and end times of shifts are negotiable between employers and job seekers. Benefits depend on the total number of hours worked per week.
| Shift | Time | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
| Morning | --:-- to --:-- | |||||||
| Afternoon | --:-- to --:-- | |||||||
| Evening | --:-- to --:-- | |||||||
| Overnight | --:-- to --:-- | |||||||
| Hours per week | 0 | |||||||
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Other job listings with this company
Sheraton & Four Points by Sheraton HK Tung Chung
Lantau & Outlaying Island - Hong Kong
• Hotels, Resort & Apartments, 4 Stars
• Hotels, Resort & Apartments, 4 Stars
1000+
Employees
About Us
WELCOME TO SHERATON & FOUR POINTS BY SHERATON HONG KONG TUNG CHUNG
Kick back and relax on Hong Kong’s Lantau Island
We are an unique dual branded hotel, a neighborhood hub that embraces meaningful connection through elevated and lively F&B, community programs, distinctive spaces and easy access to the airport, Disneyland and Lantau destination.
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