Job Description
Summary:
- Minimum of 2 years' experience
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
- Welcome Fresh Graduates
Begin. Belong. Become.
Do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Responsibilities include:
- Operate telephone switchboard station in order to answer telephone calls
- Provide information to guests about room features, property amenities, and local areas of interest
- Answer all guest calls to process their requests (e.g. wake up calls, screening calls), provide assistance (e.g. internet access issues) and address their concerns
- Log all guest requests or issues into computer accurately, contact appropriate individual or department (e.g. F&B, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction
- Advise guests of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required
- Other duties as assigned by Supervisor
Requirements include:
- Good spoken, written and reading ability in English, Cantonese and Mandarin
- Proactive, with strong communication and problem-solving skills
- Able to work under pressure
- Degree or diploma holder of Hospitality or related studies
- Previous hotel related working experience (especially in F&B) is preferable
- Candidates with more experience will be considered as Senior AYS Agent
Other job listings with this company
Full-Time, Half-time
HKD
18,000 -
HKD
20,000
/mo
Job Description
Summary:
- Minimum of 2 years' experience
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
- Welcome Fresh Graduates
Begin. Belong. Become.
Do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Responsibilities include:
- Operate telephone switchboard station in order to answer telephone calls
- Provide information to guests about room features, property amenities, and local areas of interest
- Answer all guest calls to process their requests (e.g. wake up calls, screening calls), provide assistance (e.g. internet access issues) and address their concerns
- Log all guest requests or issues into computer accurately, contact appropriate individual or department (e.g. F&B, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction
- Advise guests of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required
- Other duties as assigned by Supervisor
Requirements include:
- Good spoken, written and reading ability in English, Cantonese and Mandarin
- Proactive, with strong communication and problem-solving skills
- Able to work under pressure
- Degree or diploma holder of Hospitality or related studies
- Previous hotel related working experience (especially in F&B) is preferable
- Candidates with more experience will be considered as Senior AYS Agent
The start and end times of shifts are negotiable between employers and job seekers. Benefits depend on the total number of hours worked per week.
| Shift | Time | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
| Morning | --:-- to --:-- | |||||||
| Afternoon | --:-- to --:-- | |||||||
| Evening | --:-- to --:-- | |||||||
| Overnight | --:-- to --:-- | |||||||
| Hours per week | 0 | |||||||
Other job listings with this company
• Hotels, Resort & Apartments, 4 Stars
0
Followers
1000+
Employees
WELCOME TO COURTYARD HONG KONG
Enjoy a stay at our hotel in Hong Kong, China
Whether you are visiting Hong Kong for business or pleasure, Courtyard by Marriott Hong Kong helps you move forward. Strategically nestled near the bustling Central Business District and the HKU station on the Island Line of the MTR subway, our hotel in Hong Kong, China offers unparalleled convenience. With out complimentary scheduled hotel shuttle bus service and excellent access to various public transportation options, your daily commute becomes effortless. Hong Kong International Airport (HKG) is a mere 40-minute drive away, while the West Kowloon High Speed Rail Station, connecting you to Mainland China, is just 10 minutes away. Intuitively designed, our Sai Ying Pun hotel offers a 12-person event room, Hong Kong travel packages and everything you need to stay ahead in Hong Kong Island, China. Rooms and suites include plush Marriott bedding, flat-screen LCD TVs, marble bathrooms and scenic views of Victoria Harbour. Upgrade to an Executive Level room for exclusive access to an Executive Lounge.
Hotel Address: 167 Connaught Road West, Hong Kong
酒店地址: 西營盤干諾道西167號 (水街)
