Job Description
Summary:
- Minimum of 5 years' experience
- Education Level: Degree or above
- Cantonese, English, Putonghua
We are seeking an experienced Senior Operations Manager to oversee the daily operations of 2 serviced apartment with 80 rooms in total for our client in Hong Kong Island. The successful candidate will be responsible for managing housekeeping and security services, ensuring a high standard of guest satisfaction, and maintaining efficient operational processes.
Responsibilities:
- Oversee the daily operations of housekeeping and security teams, ensuring cleanliness, safety, and security of the premises.
- Develop and implement standard operating procedures to ensure operational excellence and compliance with health and safety regulations.
- Monitor and maintain inventory of housekeeping supplies and security equipment.
- Manage and train staff, providing guidance and support to ensure high levels of performance and guest satisfaction.
- Handle guest inquiries and complaints in a professional manner, ensuring prompt resolution.
- Prepare and manage departmental budgets, monitoring expenses and implementing cost control measures.
Requirements
- Bachelor's degree in hospitality management, business administration, or a related field.
- Minimum of 5 years of experience in operations management within the hospitality industry, preferably in serviced apartments or hotels.
- Strong knowledge of housekeeping and security operations.
- Excellent leadership, communication, and organizational skills.
- Ability to multitask and work in a fast-paced environment
- Fluent in Cantonese and English
Other job listings with this company
Full-Time
HKD
50,000 -
HKD
60,000
/mo
Job Description
Summary:
- Minimum of 5 years' experience
- Education Level: Degree or above
- Cantonese, English, Putonghua
We are seeking an experienced Senior Operations Manager to oversee the daily operations of 2 serviced apartment with 80 rooms in total for our client in Hong Kong Island. The successful candidate will be responsible for managing housekeeping and security services, ensuring a high standard of guest satisfaction, and maintaining efficient operational processes.
Responsibilities:
- Oversee the daily operations of housekeeping and security teams, ensuring cleanliness, safety, and security of the premises.
- Develop and implement standard operating procedures to ensure operational excellence and compliance with health and safety regulations.
- Monitor and maintain inventory of housekeeping supplies and security equipment.
- Manage and train staff, providing guidance and support to ensure high levels of performance and guest satisfaction.
- Handle guest inquiries and complaints in a professional manner, ensuring prompt resolution.
- Prepare and manage departmental budgets, monitoring expenses and implementing cost control measures.
Requirements
- Bachelor's degree in hospitality management, business administration, or a related field.
- Minimum of 5 years of experience in operations management within the hospitality industry, preferably in serviced apartments or hotels.
- Strong knowledge of housekeeping and security operations.
- Excellent leadership, communication, and organizational skills.
- Ability to multitask and work in a fast-paced environment
- Fluent in Cantonese and English
Other job listings with this company
• Others Sectors, Others
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Employees
HotelsHR Group
HotelsHR is an executive search firm specializing in the hospitality industry. Since our establishment in 2001, we have established ourselves as a leading hospitality recruiter in the Asia Pacific region. Throughout the years, we have earned the trust of renowned hotel groups, resorts, restaurants, and private clubs, who have chosen us as their preferred partner.
With a track record of helping numerous candidates fulfill their career aspirations through our client partnerships, we take great pride in our ability to connect clients and candidates based on talent fit, personality traits, and leadership style.
Headquartered in Hong Kong, HotelsHR operates branch offices in Beijing, Singapore, and Kuala Lumpur. We have three dedicated recruitment divisions that offer specialised services in Senior Management, Recruitment Outsourcing (RPO), and Graduate Placement. Our primary commitment is to provide the hospitality industry with exceptional talent and support our clients in achieving their business goals.
Address
Suite 9C, Ho Lee Commercial Building, 38-44 D’Aguilar Street, Lan Kwai Fong, Central, Hong Kong
