Job Description
Summary:
- Education Level: Certificate, Diploma
- Cantonese, English
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
Other job listings with this company
Full-Time
Negotiable
Job Description
Summary:
- Education Level: Certificate, Diploma
- Cantonese, English
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
Other job listings with this company
• Hotels, Resort & Apartments, 5 Stars
1000+
Employees
WELCOME TO W HONG KONG
GET IN THE MIX AT W HONG KONG, OUR WEST KOWLOON HOTEL
Go further at W Hong Kong. Our West Kowloon hotel redefines how you spend your time on the road. With our location near Kowloon Station, you have easy access to Airport Express, mainland China and Hong Kong's best sites and bites. Experience the city center at Tsim Sha Tsui or Central with a short drive or station stop. Connect with trendy destinations such as West Kowloon Cultural District, and when you return to our Kowloon luxury hotel, fuel up at Sing Yin Cantonese Dining with sumptuous Hong Kong cuisine prepared by Executive Chinese Chef Simon Wong. One of the highest rooftop pools in Hong Kong is our WET® Pool and Deck boasting electrifying views of the city and Victoria Harbour. For meetings, weddings and special events with extra punch and pizzazz, book our Great Room. Award-winning Bliss® Spa is our five-star amenity waiting to sweep you off your feet, while our rooms and suites do the same but in a different way. Keep it fun for the whole family with a pet-friendly hotel room at W Hong Kong.
Address
1 Austin Road West Kowloon Station, Hong Kong
