Job Description
Summary:
- Minimum of 2 years' experience
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
Responsibilities:
- Monitor customer interactions across various channels, including online and offline touchpoints.
- Collaborate with IT developers, production, marketing, and sales teams to enhance customer services and brand awareness.
- Integrate customer experience strategies with marketing initiatives.
- Keep customers informed about new product features and functionalities.
- Proactively identify customer needs and take necessary steps to maintain positive experiences.
- Respond promptly to customer queries via phone, email, social media, or chat applications.
- Analyze customer feedback related to product ranges and new releases.
- Prepare reports based on insights gathered.
- Conduct product tests and evaluate after-sales and support services.
- Document processes, including technical issues, compliments, and complaints.
- Stay informed about industry trends and emerging CRM technologies.
Requirements:
- Bachelor's degree in marketing, communications, advertising, business management, or a related field (preferred).
- At least 2 years of experience as a customer experience specialist or in a similar customer support role.
- Proficiency in gathering and interpreting customer experience data.
- Solid knowledge of online customer engagement platforms and channels.
- Proficiency in MS Office and CX/CRM software (e.g., amoCRM, Qualtrix CustomerXM).
- Exceptional interpersonal skills with a client-centered approach.
- Strong organizational, time management, communication, collaboration, and problem-solving abilities.
Other job listings with this company
Full-Time
HKD
21,000 -
HKD
25,000
/mo
Job Description
Summary:
- Minimum of 2 years' experience
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
Responsibilities:
- Monitor customer interactions across various channels, including online and offline touchpoints.
- Collaborate with IT developers, production, marketing, and sales teams to enhance customer services and brand awareness.
- Integrate customer experience strategies with marketing initiatives.
- Keep customers informed about new product features and functionalities.
- Proactively identify customer needs and take necessary steps to maintain positive experiences.
- Respond promptly to customer queries via phone, email, social media, or chat applications.
- Analyze customer feedback related to product ranges and new releases.
- Prepare reports based on insights gathered.
- Conduct product tests and evaluate after-sales and support services.
- Document processes, including technical issues, compliments, and complaints.
- Stay informed about industry trends and emerging CRM technologies.
Requirements:
- Bachelor's degree in marketing, communications, advertising, business management, or a related field (preferred).
- At least 2 years of experience as a customer experience specialist or in a similar customer support role.
- Proficiency in gathering and interpreting customer experience data.
- Solid knowledge of online customer engagement platforms and channels.
- Proficiency in MS Office and CX/CRM software (e.g., amoCRM, Qualtrix CustomerXM).
- Exceptional interpersonal skills with a client-centered approach.
- Strong organizational, time management, communication, collaboration, and problem-solving abilities.
• Hotels, Resort & Apartments, 5 Stars
1000+
Employees
Welcome to The Ritz-Carlton, Hong Kong
HIGHEST HOTEL IN THE WORLD AT THE RITZ-CARLTON, HONG KONG
Situated in the heart of Kowloon in Tsim Sha Tsui ten minutes to Central business district in Hong Kong Island by taking the Mass Transit Railway. The Ritz-Carlton, Hong Kong is conveniently located atop of Elements Shopping Mall, with upscale luxury fashion brands, Chinese and Western dining options, movie theatre, China coach terminus bus station from Hong Kong to Shenzhen airport in China. The Ritz-Carlton, Hong Kong occupies from 102/F - 118/F of the International Commerce Centre. All of the rooms and suites are with spectacular views of Hong Kong skyline; looking out to the Hong Kong city, harbour or Victoria Harbour view at 490 metres above sea level. The six dining venues at The Ritz-Carlton, Hong Kong offers Michelin-star dining experience in Hong Kong from authentic Chinese at Tin Lung Heen, innovative Italian fine dining at Tosca, lunch and dinner buffet at Cafe 103 buffet breakfast, signature afternoon tea, evening cocktails at The Lounge and Bar DJ parties and tapas at Ozone located on 118 F.
