Job Description
Summary:
- Minimum of 15 years' experience
- Education Level: Degree or above
- Cantonese, English, Putonghua
We are seeking an experienced and dynamic General Manager to lead a luxury casino hotel in Macau. The ideal candidate will have a proven track record in the hospitality and gaming industry, demonstrating exceptional leadership and operational management skills.
Key Responsibilities:
- Oversee all hotel operations, ensuring exceptional guest experiences while achieving financial targets and maintaining high standards of service quality.
- Develop and implement strategic business plans to enhance the hotel's market position, drive revenue growth, and maximize profitability.
- Lead, mentor, and develop a diverse team of department heads and staff, fostering a positive work environment and promoting a culture of excellence.
- Establish and maintain strong relationships with guests, ensuring their needs are met and feedback is addressed promptly to enhance satisfaction and loyalty.
- Ensure compliance with all regulatory requirements, health and safety standards, and company policies, while maintaining the hotel's reputation for luxury and quality.
- Collaborate with key stakeholders, including owners, investors, and corporate partners, to align objectives and drive the overall success of the hotel.
Requirements:
- Minimum of 15 years of experience in hotel management, with at least 10 years in a senior leadership role within a luxury hotel or casino environment.
- Bachelor’s degree in hospitality management, Business Administration, or a related field; an MBA is a plus.
- Proven ability to lead and motivate a diverse team, with strong interpersonal and communication skills.
- Solid understanding of financial management, budgeting, and revenue optimization strategies within the hospitality industry.
- A strong commitment to delivering exceptional guest experiences and a passion for luxury service standards.
- Fluency in English and Mandarin/Cantonese; additional languages are an advantage.
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Full-Time
Negotiable
Job Description
Summary:
- Minimum of 15 years' experience
- Education Level: Degree or above
- Cantonese, English, Putonghua
We are seeking an experienced and dynamic General Manager to lead a luxury casino hotel in Macau. The ideal candidate will have a proven track record in the hospitality and gaming industry, demonstrating exceptional leadership and operational management skills.
Key Responsibilities:
- Oversee all hotel operations, ensuring exceptional guest experiences while achieving financial targets and maintaining high standards of service quality.
- Develop and implement strategic business plans to enhance the hotel's market position, drive revenue growth, and maximize profitability.
- Lead, mentor, and develop a diverse team of department heads and staff, fostering a positive work environment and promoting a culture of excellence.
- Establish and maintain strong relationships with guests, ensuring their needs are met and feedback is addressed promptly to enhance satisfaction and loyalty.
- Ensure compliance with all regulatory requirements, health and safety standards, and company policies, while maintaining the hotel's reputation for luxury and quality.
- Collaborate with key stakeholders, including owners, investors, and corporate partners, to align objectives and drive the overall success of the hotel.
Requirements:
- Minimum of 15 years of experience in hotel management, with at least 10 years in a senior leadership role within a luxury hotel or casino environment.
- Bachelor’s degree in hospitality management, Business Administration, or a related field; an MBA is a plus.
- Proven ability to lead and motivate a diverse team, with strong interpersonal and communication skills.
- Solid understanding of financial management, budgeting, and revenue optimization strategies within the hospitality industry.
- A strong commitment to delivering exceptional guest experiences and a passion for luxury service standards.
- Fluency in English and Mandarin/Cantonese; additional languages are an advantage.
Other job listings with this company
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Employees
HotelsHR Group
HotelsHR is an executive search firm specializing in the hospitality industry. Since our establishment in 2001, we have established ourselves as a leading hospitality recruiter in the Asia Pacific region. Throughout the years, we have earned the trust of renowned hotel groups, resorts, restaurants, and private clubs, who have chosen us as their preferred partner.
With a track record of helping numerous candidates fulfill their career aspirations through our client partnerships, we take great pride in our ability to connect clients and candidates based on talent fit, personality traits, and leadership style.
Headquartered in Hong Kong, HotelsHR operates branch offices in Beijing, Singapore, and Kuala Lumpur. We have three dedicated recruitment divisions that offer specialised services in Senior Management, Recruitment Outsourcing (RPO), and Graduate Placement. Our primary commitment is to provide the hospitality industry with exceptional talent and support our clients in achieving their business goals.
Address
Suite 9C, Ho Lee Commercial Building, 38-44 D’Aguilar Street, Lan Kwai Fong, Central, Hong Kong
