Summary:
- Minimum of 1 year's experience
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Other job listings with this company
Summary:
- Minimum of 1 year's experience
- Education Level: Certificate, Diploma
- Cantonese, English, Putonghua
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Other job listings with this company
WELCOME TO COURTYARD HONG KONG
Enjoy a stay at our hotel in Hong Kong, China
Whether you are visiting Hong Kong for business or pleasure, Courtyard by Marriott Hong Kong helps you move forward. Strategically nestled near the bustling Central Business District and the HKU station on the Island Line of the MTR subway, our hotel in Hong Kong, China offers unparalleled convenience. With out complimentary scheduled hotel shuttle bus service and excellent access to various public transportation options, your daily commute becomes effortless. Hong Kong International Airport (HKG) is a mere 40-minute drive away, while the West Kowloon High Speed Rail Station, connecting you to Mainland China, is just 10 minutes away. Intuitively designed, our Sai Ying Pun hotel offers a 12-person event room, Hong Kong travel packages and everything you need to stay ahead in Hong Kong Island, China. Rooms and suites include plush Marriott bedding, flat-screen LCD TVs, marble bathrooms and scenic views of Victoria Harbour. Upgrade to an Executive Level room for exclusive access to an Executive Lounge.
Hotel Address: 167 Connaught Road West, Hong Kong
酒店地址: 西營盤干諾道西167號 (水街)